For more than 35 years, Edith has been helping organizations and businesses. She is also part of a team of associates helping to build great leaders, build great teams and create award winning service providers.
Service Excellence for Supervisors and the Leadership Team
The service you provide to your team directly affects how your team members provide service to your customers. Participants learn what is important when setting the ideal environment for guiding and mentoring a team focused on Service Excellence. Participants learn how to define and analyze Service Excellence, how to ensure a service excellence environment and how to coach team members to ensure service excellence continues.
Magnetic Customer Service- Creating Service Excellence
Magnetic Customer Service- Creating Service Excellence is a program that uses a holistic approach to ensure Customer Service is a priority, the entire team is focused, committed and determined to ensure Service Excellence is provided and sustained into the future. The entire organization is involved in creating a supportive Customer Service culture for both internal and external customers. For more information: www.keldarleadership.com
High Performance Leadership
Leadership skills are ones that can be learned. Many times people are thrust into leadership positions based on their performance at a previous position and in fact they may not be prepared at all for their new challenge. Some believe that leadership is something you are either born with or don’t have. Regardless of your natural ability, a thorough understanding of the types of leadership and strategies for handling key situations will benefit each person as they take on the new challenges of leading others. For more information: www.keldarleadership.com
Skills for High Performance Teamwork
The shared Leadership Skills of working within a team setting are often taken for granted. The skills are really like mini systems that allow team members to move smoothly through their interactions with others. Proper skill development will allow highly skilled technical members to create synergy that they might otherwise miss out on. Participants learn social and technical skills, including communication, decision-making, conflict resolution and problem solving that team members need to thrive in a team environment. For more information: www.keldarleadership.com
Team Building the Conative Way
Edith helps organizations build stronger and more productive teams by introducing powerful concepts about personal strengths and unique abilities that are different from personality assessments. Team members complete a Kolbe A Assessment that focuses on the conative part of the mind and shows how a person is hard wired to instinctively take action when striving to solve problems. This process helps team members learn about each other’s strengths, how to effectively communicate and work together more efficiently.
Strategic and Business Planning
The most successful businesses and organizations develop and execute effective strategic plans that don’t just sit on the shelf. Edith can help you create your vision and mission, establish team values, set goals, determine strategies, build action plans for successful implementation and follow up each year.
Onboarding and Orientation: Best Practices
Organizations having a constant turn over of staff should consider a different approach when recruiting.
Edith provides consultation utilizing Kolbe wisdom as a part of your organizations recruitment practice, which helps to ensure you are hiring the right people for the right work. She will guide you through a proven process to ensure you have the right employee fit.
Performance Planning: Best Practices
Why not improve your employee performance process by including performance conversations. These can literally change your organization for the better. Learn the process for implementation and successful outcomes.
Edith as a Speaker – From the Participants Perspective
"Very knowledgeable and easy to understand"
"Very effective, provides lots of great tips and practical wisdom"
"Does a great job using life experiences"
"Very good speaker and engaging"
"Delivers information effectively, had great knowledge to share"
"Sharing her life experiences has significant impact on the group"
"Enthusiastic and engaging"
"Educated in customer service- years of experience"
"Excellent facilitator, very good at leading group discussions and activities and keeping the class on task. Gave some very good tips for supervisors that will be easy to implement."
"Great delivery of workshop and practicing what you preach. Liked the activities to interact with other people from other departments."
"Enjoyed Edith’s facilitation style. She included all participants in discussions including some people who normally do not participate into conversations and discussions."
"One of the most interesting supervisor courses I have taken. The group interaction we shared was fun and we were able to laugh. Great discussions."
"Thanks for being a great teacher Edith. I learned a lot."
"I found the course very helpful with some of my prior supervisory concerns. I feel I truly benefitted from this training."
"Really liked the group activities and getting to know other supervisors and the challenges they face. Awesome instructor, learned lots!"
Value of participating in Edith’s workshops
"I learned lots of useful tips and information to improve relations and customer service in the workplace."
"Great value as this workshop focused on supervisory customer service, different perspective than the usual customer service workshops."
"She provided very helpful strategies to develop staff and tips and resources for enhancing my coaching skills."
"Very worthwhile, information was adapted to real work environment situations."
"I was able to acknowledge things that I am missing as a leader and learn from people’s experiences."
"For me, it was a great reminder of key best practices and customer service concepts in a supervisor’s role."
"Great value as it gave me a better understanding of how my actions and behavior to my staff directly influence how they provide service to our customers."
"It was good to get a refresher on some things as well as learn brand new things so it was extremely valuable to me."
"The workshop was very effective and the exercises and group work was stimulating. Well worth the time spent."
"It was very beneficial and provided me with hands-on-skills and techniques for better customer service."